Build amazing customer experiences
Transform customer experience on a Unified Customer Experience management platform designed to help you acquire, retain, and grow your customers.
Trusted by forward-thinking companies:
nextiva CX
Nextiva CX:
Proven by the Stats
Reduce First Response by
40%
Automate Review Responses by
35%
Increase Sentiment Conversion by
30%
Increase Customer Satisfaction by
35%
NEXTIVA CX
Stay Connected Anywhere
Digital Customer Care
Create memorable experiences for your customers with our Omnichannel platform.
- Omnichannel
Manage all your customer interactions across channels at one place.
- Robust SLA Management
Set service levels for different work queues and auto escalate cases.
- Streamlined Ticketing System
Manage inbound messages through our Al based ticketing system, with auto sentiment tagging and more.
Review Management
Build trust and loyalty with our review management platform SimplyReviews.
- Omnichannel
Manage and respond to reviews across all review platforms.
- Automated Review Response
SLA based auto routing of reviews along with Al driven automated responses.
- Custom Surveys
Customize, automate and rigger surveys across channels.
Social Listing & Analytics
Discover actionable key insights to deliver unparalleled customer experience. Listen to and analyse conversations around your brand,your competitors, industry trends and many more to identify new opportunities.
- Commpetitor Benchmarking
Gain key insights on competitor performance.
- Actionable Insights
Gain insights on customer sentiment, brand perception, VOC analysis and more.
- Audience Analysis
Deep dive into your customer preferences to take informed business decisions.
AI & Chatbots
Enhance your customer service with SimplyBot to accelerate your customer resolutions. Tailor chatbots to fit your particular needs and deliver 24/7 customer support across channels seamlessly.
- Bot To Agent Transfer
Seamlessly transfer conversations from Bot to Human agent.
- Ai-Driven Ticketing System
Streamline Customer Service with auto escalation of cases, sentiment auto tagging and much more.
- Customize Chatbots
Tailor made chatbots to fit your needs and brand voice.
nextiva CX
Manage all your social media from one place.
Thee easiest way to monitor all social channels, engage with customers, and analyze social media performance.
Gather All Social in One Place
A single inbox manages all social channels — Facebook, Twitter, Instagram, YouTube, Linkedin, and more. Automate listening for mentions, hashtags, and keywords.
Schedule to Save Time
Forget posting and commenting in real-time. Save time and own your day by creating content in bulk and scheduling consistent posting
Automate to Improve Efficiency
Automate manual tasks using bulk responses, saved replies, routing issues to your team, and tagging content.
Learn & Get Better
Improve performance through analytics and insights. Get to know your audience, see post performance, and capture audience reactions.
nextiva CX
Nextiva CX Features
All-in-one inbox
Engage on all social channels and private message.
Bulk messaging
Reply to multiple messages at once and ignore spam.
Alerts & escalations
Decide your thresholds based on your business priorities.
Publish and schedule
Enjoy a visual content calendar, and add content on all channels with one click
Approval workflows
Maintain oversight, quality, and brand consistency
Suggested responses
Reduce overthinking and response time.
Tagging
Categorize messages and tickets to improve organization and discoverability.
Surveys
Gather customer feedback by sending surveys
Listening insights
Understand trends of what people are saying about your brand.
Custom dashboards
Track individual and team metrics to monitor e ffectiveness and response times.
Cross-channel analytics
Measure your performance across all social channels in one dashboard.
Integration
Integration with Salesforce, Siebel, Dynamics 365, and more.
NEXTIVA
Why Customers Choose Nextiva
Its Unified
- Comprehensive, Unified CXM platform
- Single point of truth for all customer interactions
- Consolidate vendors and reduce costs
It's Trusted
- Trusted by over a million users; billions of customer interactions annually
- Uptime and no maintenance windows
- Ensures business continuity
It's Modern
- Scalable, globally available, redundant microservices architecture
- Unmatched flexibility
- Accessible through APIs to future-proof your CX investment
It's The People
- Trusted advisors with deep domain expertise
- Customer-focused approach to bring your CX vision to life
nextiva
Our Trusted Advisor Approach & Deep Domain Expertise Sets Us Apart.
Our Human Touch
- Absolute CX domain expertise
- Trusted business advisor
- Best practices advice always available
Intelligent Platform
- Unified experience: customers + agents
- Personalized customer journeys
- True omnichannel: Context-rich
Practical AI & Rich Data
- Aligned with your strategic imperatives
- Careful balance: automation + agents
- Rich data lake offers data-driven results
Focus on Customer ROI
- Increased revenue + operational savings
- Efficiencies drive customer loyalty
- Robust reporting + SLA / KPI insights
introducing nextiva unified-cxm platform
The Most Modern Contact
Center Available
Every Engagement
Channel
- Inbound/Outbound Voice
- Live Chat
- Business SMS
- Digital Channels
- Messaging Apps
- Social Media Channels
- Customer Reviews & Reputation
- Video Meetings
Orchestrated
Journeys
- Customer Journey
- Omnichannel Engagement
- Website Monitoring & Breadcrumbing
- Secure Payment Agent Assist
- Intelligent & Skills-Based Routing
- Conversational Commerce
- Unified History
- Native Contract Management
Powered by AI and Automations
- AI Voice & Digital Bots
- Text-to-Speech
- Language Detection & Translation
- Generative AI Knowledge Base
- Speech-to-Text Transcription
- Sentiment Analysis
- AI Classification
- Voice & Text Redaction
- Compliance Scorecarding
- Automatic Summarization
Driving
Effectiveness
- Unified Agent Experience
- Dynamic Agent Scripting
- Workforce Engagement Management
- Outbound Campaign Management
- Internal Team Collaboration
- Nextiva Mobile App
- Conversational Analytics
- Agent-Facing Shopping Carts
- Workflow & Decisioning Engines
- Reporting & Dashboards
nextiva
Nextiva Contact Center
Create world-class customer experiences. AI-powered. Human driven.
Provide a world-class customer experience while empowering your agents and simplifying your technology stack – all without breaking your budget. Nextiva’s Contact Center delivers an omnichannel experience while maintaining context throughout the customer journey. All of this can be deployed for inbound and outbound voice and digital conversations.
Benefits for your customers
• Serve customers on their preferred channel with true omnichannel conversations across voice, bot, e-mail, SMS, social, and chat.
• Ensure customers never have to repeat themselves with seamless AI-threaded conversations that maintain the proper conversation flow across any and every channel.
• Route your customers to the right place, every time with a no-code, drag-and-drop workflow engine included in every deployment.
Benefits for your agents and supervisors
• Give agents true sales acceleration with AI-driven agent scorecarding that alerts a supervisor when an agent is
struggling.
• Relieve agents from repetitive, time-consuming tasks with real-time AI-powered transcriptions and summaries, reducing post call wrap-up work.
• Feed your agents the right information to say the right thing to the right customer at the right time via AI-powered dynamic agent scripting.
Benefits for your business
• Adapt to new solutions and existing platforms easily with 100% REST API accessibility and hybrid cloud edge technology options.
• Reduce vendor bloat with a cloud-based, all-in-one technology stack that allows you to eliminate vendors and aggregate key features.
• Enjoy industry-leading reliability and uptime with no maintenance windows and a self-healing network.
nextiva
What Makes
Nextiva Different?
Automation is native
The best customer experiences are dependent upon the level of automation that can be brought to bear. Only Nextiva has built its contact center solution the right way, starting with process automation and the workflow engine. This provides a “native” automation capability other providers can’t touch and expands the customer and agent experiences that can be improved.
Scalable, reliable architecture
Today’s contact center tech stacks are a collection of aging, disparate platforms cobbled together. Integration, upgrades, and uptime all present challenges to the teams managing the technology. Only Nextiva has a highly scalable cloud-based architecture that consists of three geo-redundant clusters of “microservices” that create a self-aware, self-healing network of software that automatically backs itself up. Deploy as small or as large as you need while enjoying industry-leading reliability.
nextiva
Customer Testimonials
Dynamic Agent Support
“Nextiva Contact Center’s support for agent enablement is robust. We appreciate creating custom scripts, surveys, and workflows to shave crucial seconds off wrap-up.”
Chief Executive Officer of asset recovery company
Reduced vendor count from nine to just three
Service Delivery & Support
“We’ve been looking for the right fit for several years. Nextiva Contact Center is easier to understand and use than anything out there.”
CC site manager
Customer cutting over from legacy system with Nextiva Contact Center
Adaptability
“Nextiva Contact Center ’s ability to adapt to our environment is like nothing experienced before – the smoothest technology transition we’ve seen.”
Chief Technology Officer of Healthcare BPO
Technology migration from a legacy
Mitel/Salesforce system
